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For concerns, please email us at enquiries@oneclicksmile.com.au

Standard Shipping
$7.95 via Australia Post

Free Shipping

Orders $50 and over are eligible, this option will be
available in checkout if your order meets the minimum amount.

Express Shipping

Rates are calculated upon checkout. You can preview it
there. During these times, Express Guarantee is not implemented, but it is
still prioritized for the quickest delivery possible.


Returns:


Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


If the product has no issues when returning, the shipping fee/s are
non-refundable.


Cancel/Refund
If you wish to cancel or change your order, we can do it if we have not shipped yet. Please be advised that normally, our shipping times range from within minutes after the order is placed, up to 48 hours, so we advise to give us a notice as soon as possible.





BLACK FRIDAY SALE 03 Dec 2021

FREE SHIPPING For orders over $50

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Shipping

We pick and pack your order within 24 hours Monday to Friday and use DHL eCommerce to deliver your One Click Smile goodies. Once your order is collected, you should receive your tracking number.

 

The above e-parcel delivery option is FREE for all American customers whose orders are above $50, but we also offer a discounted Express Service if you need your goodies sooner.

 

If you would prefer to have your package left in a safe place such as your doorstep or letterbox, you can add  ATL (Authority To Leave)  or any special delivery instructions in the comments section at checkout which will be included on your package.

 

Any packages marked ATL can not be replaced if they go missing, so this option is at your own risk.

 

Unfortunately, we can not change any order information once your order has been processed.

 

Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

 

You will receive your tracking information once dispatched. 

 

If for any reason you do enter the wrong address, this can delay the package by up to 4 weeks but the currier will eventually return the package to us.

 

One Click Smile will cover the return fee, but we may request payment to resend this out to you.